Frequently Asked Questions
How do I care for my new product?
The tough polyurethane finish will protect against scratches, heat and water.
As it has a matt finish, care should be taken not to clean the surface with scourers too often, as this will change the lustre over time. For cleaning use a damp sponge or cloth, with detergent if necessary.
All wood is sensitive to light. If the table will be
exposed to the sun, I’d suggest that you avoid leaving anything on it
for the first 6 weeks to help you avoid any ‘shadows’ appearing as the
wood may lighten in such conditions.
Each shelf comes in a pre-oiled finish. This finish is applied by hand and enhances the open grained appearance of the wood giving it a slightly darker finish than varnish, for a more ‘rustic’ look. Oiled wood will retain a matt appearance.
I would recommend that you oil the surface on a six month to yearly basis, depending on usage, to prolong the surface durability. Take care not to over-oil the wood. Any oil suitable for furniture will do, but as all woods fade in sunlight, the oil I use and recommend is Liberon Superior Danish Oil, as it has a UV inhibitor.
Please note that pieces of furniture made entirely out of solid wood should not be exposed directly to excessive heat or moisture. For instance, do not put the shelves immediately above radiators.
Do not use any wax or silicone spray polishes. In order to clean the wood, simply wipe down with a soft, barely damp cloth to remove any dust. In the case of stubborn marks, like dried red wine, a solution of mild detergent should be used on the cloth. Avoid the use of scourers or bleaches. In the event of severe spillages and stains the surface can be re-sanded and re-oiled. However it is recommended that you consult me or a professional furniture restorer before doing so.
The rings are soaked in linseed oil for 48 hours to make
them more supple.
From then on, slippery beeswax is best every 6 months. Avoid putting high pressure on the ring when worn (don't grip the bike handlebars too tight when you wear the ring..) as it might break - wood is more brittle than 22 carat gold! Avoid over contact with water, take off your wooden jewelry when in the shower or doing the dishes.
Do you have product guides?
- Colour guide for Audrey's underside and feet (JPG)
- Wood guide for Fergus' shelving (JPG)
- Fergus easy installation guide (PDF)
- Current stock list for Yew Rings (PDF)
Are the products guaranteed?
Undoubtedly. If you care for them in a loving manner I will most definitely stand behind my products.
I've changed my mind, can I cancel?
That's not possible as I purchase materials per order.
How long does it take from order to delivery?
As products are mainly made to order allow for 2-3 weeks.
Which countries do you ship to?
Bigger items within the UK only. Smaller items like the Yew rings also internationally. Please read the product pages for possible limited shipping options.
Which Courier Service do you use?
See my Terms & Conditions for general shipping information.
What forms of payment do you accept?
All transactions go through PayPal. They can also process nearly any credit card payment such as Visa, MasterCard, and American Express.
Am I required to have a PayPal account to purchase from you?
While PayPal is preferred you are not required to use it. If you would like to use an alternative means, please contact me first to discuss this.
My product arrived damaged, what should i do?
In the unlikely event that a product arrives damaged, please contact me as soon as possible so we can discuss a solution. I would ask that you take a photo before opening the package so I can send you a replacement and file an insurance claim at this end. If it’s due to my own negligence, I will of course refund you the full payment or send you a replacement.
Also see my Terms & Conditions for general refund information.
I damaged my product - can you help me fix it?
Yes I can. Consult me or a professional furniture restorer before attempting restorations beyond simple cleaning or oiling.